Refund policy

Credit you haven't spent is refundable. The quickest way is right in your account — open Settings → Refunds and send the unused balance straight back to your card. You can also email support@heyphone.app from your account address. Either way it normally reaches your card within 5–10 business days.

A refund can only travel back over the original payment, to the card that paid, and amounts under $1.00 stay on your balance as calling credit instead of going back to a card. There is no expiry on unused credit and no deadline for asking — if the button can’t handle your case, write to support@heyphone.app from your account address and we will sort it out with you.

Minutes you have used are charged at the rate that was shown before the call and are not refundable. Every charge is itemised in your call history — if a number there doesn't add up, tell us and we will walk through it with you.

If a call failed or was unusable — silence, one-way audio, an instant drop — flag it within 7 days in Settings → Refunds, or email us the entry from your history. When the fault is on our side or our carrier's, we put the call's cost back on your balance as calling credit: you can spend it on calls, but it does not go back to your card. We'd rather credit a call than argue about one.

Not sure the fault was ours? Call quality — what to check walks through the causes on your own side first; it takes a minute and often fixes the next call.

Chargebacks take weeks and freeze the amount for everyone involved. Write to us first — refund requests are usually resolved in one or two emails.