Refund policy

Credit you haven't spent is refundable. Write to support@heyphone.app from your account email and we will return the unused balance to your original payment method, normally within 5–10 business days.

Minutes you have used are charged at the rate that was shown before the call and are not refundable. Every charge is itemised in your call history — if a number there doesn't add up, tell us and we will walk through it with you.

If a call failed or was unusable — silence, one-way audio, an instant drop — contact us within 7 days with the entry from your history. When the fault is on our side or our carrier's, we credit the call back. We'd rather refund a call than argue about one.

Chargebacks take weeks and freeze the amount for everyone involved. Write to us first — refund requests are usually resolved in one or two emails.